Face It, Your Memory Stinks

Seriously, it really does. You can’t remember everything. No matter how good you are at “Simon“, your memory just isn’t good enough.

Okay, so I’m stating the obvious. If we all know we can’t remember everything, why is it then that in soooo many meetings, nobody writes down what was decided, discovered, or uncovered? Sure, there are some folks that are writing “something” down during meetings. But, those are typically their own personal notes, the stuff that applies to THEM and not the team-at-large. They could be doodles, or possibly an attempt to look like they are attentive to what’s going on, when in fact, they are actually zoned out (I’m guilty of that). Who’s recording the important knowledge for the benefit of the team and organization?

I was observing a planning session a while ago. The team asked a business SME to come in and answer some questions regarding complex business scenarios. It was a rich, active discussion. People were learning new things left an right. It was beautiful. This dialogue lasted about 20 minutes or so. Guess how many people wrote this incredibly critical information down? NONE. That’s right, not one person wrote anything down. Sadly, I’m starting to realize that this is a common occurrence.

This is why we have the same meetings over and over again. How many times have you been in a meeting and you think, “Huh? We’re having this meeting AGAIN!?!?”. There is a very simple solution. WRITE IT DOWN, send it out, and store that precious information in a central location that’s easy to get to (can you say “wiki”?).

Whose responsibility is it to make sure something is documented during these meetings? It’s everyone’s, including yours. If you see that information is just disappearing into thin air, don’t hesitate…ask “okay, so who wants to take notes?” If you get no volunteers, then announce that you will do it…and then take care of it.